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> St Andrews accidentally sends 'Congratulations' email, UCAS Fails
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5 Silas Frøkner
post Feb 14 2015, 11:40 AM
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http://www.telegraph.co.uk/education/unive...successful.html

One of Britain’s top universities has apologised after sending emails to hundreds of students that wrongly suggested their applications for a place had been successful.

The message was intended for a small group of new students who were being invited to an open day at St Andrews University. But it was sent in error to 760 of the 3,400 Scottish and EU applicants anxiously waiting for offers. It began with the words: “Congratulations on your offer of a place to study here at the University of St Andrews!” The initial delight of those who received the emails was short-lived as a follow-up message less than half an hour later explained the mistake.

The university blamed “human error compounded by technology” for the blunder.
Students who had their hopes raised by the message took to social media to vent their frustration.
One applicant named Alex tweeted: When you get an email saying you've been accepted into st Andrews then 5 minutes later one saying no it was a technical error #brutal

Emmie from Portsoy wrote, “just got an apology email from st. andrews about an offer than I didn't even receive that wasn't an offer anyway #confused", while a student named Alistair said, “Wow St Andrews just sent me a Uni offer and then told me I don't actually have an offer. Good job.”
Another Twitter user named Alice, who apparently failed to see the funny side of the incident, wrote: St. Andrews accidentally sent me a congratulations email because of a technical error, I MAY KILL SOMEONE

A spokesman for the university said the team involved was “devastated” and the university was “extremely sorry for the confusion and disappointment it has caused some applicants”.
The initial message was signed by Mike Johnson, director of Scottish/EU admissions, and the apology was sent by Julie Ramsay, director of admissions.
The university issued a statement saying: “We’re very sorry that we wrongly sent an email to some of our Scottish applicants which may have given the impression that we had made a decision on their applications.
“The email should have gone only to a very small group of people already in receipt of offers from us to invite them to attend visiting days in St Andrews.
“In total, 760 of 3,456 applicants received this email in error. The email was sent by alphabetical order and we believe that only applicants with first names from A to D were affected.”
A spokesman added that the institution was still finalising decisions on many applications and aimed to notify people next week.
It said decisions would be communicated through UCAS in the normal way, and all decisions already communicated via UCAS were “valid and correct”.
The second email that was rushed out on Thursday afternoon to correct the mistake said: “Within the past hour you may have received an email from the University of St Andrews making reference to the process of your application and an opportunity to visit the university.
“I very much regret that due to a technical issue this message was sent in error. You should not have received it and it does not mean that we have made a decision on your application.
“We are still considering applications and hope to let you know of our decision as soon as possible. We apologise wholeheartedly for this mistake and for any confusions which it may have caused.”
A spokesman for the Scottish Government said: “This is a very unfortunate error by St Andrews and we hope that the university will do everything it can to prevent a reoccurrence.”
In 2012, almost 400 students who were told they were getting a place at the University of Ulster had their unconditional offers withdrawn within hours as they were made in error. On that occasion an email was also sent by mistake.

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I see the week ended well for Admissions at work then!!!

If a Uni had done that to me during UCAS I think i'd have cut a bitch
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Nadolig Llawen!
post Feb 14 2015, 10:29 PM
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What an awful thing to happen. I would be royally pissed off if it happened to me.
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Yuki On Ice~
post Feb 15 2015, 03:01 AM
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I remember the joy I felt when I got my acceptance e-mails from universities, had that been taken away from me I'd have been gutted. That's an awful error to make, and someone in charge of that job really should be more careful.
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Rooney
post Feb 15 2015, 01:01 PM
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Not even that - but surely there must be some rights of appeal if you got this e-mail?

There was a similar mis-hap at my University (tho internally, and not quite as large as this) and they had to honour the agreements they said in the e-mail!
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5 Silas Frøkner
post Feb 15 2015, 08:21 PM
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St Andrews literally cannot house all the students we sent them to. The offer wasn't sent via UCAS so I don't think it's binding on the Uni.
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