In a recent interview with the Wall Street Journal Magazine, celebrity manager Scooter Braun opens up about the pop star’s past struggles claiming there was more beyond what the headlines were putting out.

According to ET Online, dating back to Justin Bieber‘s arrest in 2014, Braun said he failed to cater to his top client while he was suffering in a dark place.

“I have inconveniences, and other people have problems,” Braun began to explain. “Mine feel important, but they’re not. They’re not life or death. Justin’s stuff got to a point where it was a problem.”

However, Braun confessed to keep his promise to Bieber that he would never give up on the Purpose singer even when people around him thought his career was over. Since then, Braun and Bieber’s relationship exceeded business.

“He’s family. I think the relationship is more like a big brother, especially because he’s become a man,” Braun said. “I think he’s seen the worst of himself, and to watch him rise out of it was amazing.”