it's always wisde to ask outright where the person you are speaking to is calling from..... and if you're unhappy with their level of English - ALWAYS report this direct to the company Customer Services.

 

BT are the worst for outsourcing. When I worked there in Marketing they offered me a position in DELHI!! Of course, I refused.

 

Also worth noting is that if you are receiving stacks of unwanted and inconvenient calls - tell the person ringing you are signed to the Telephone Preference Service... which, when you register, wipes your name off ALL Call Centre records. If a company rings you AFTER you have registered, this means they are using old call lists - and they face a hefty fine. Once you tell them you are registered with the TPS (even if you aren't.. but it's worth doing - it's free)... they disappear pretty sharpish - it's the garlic to the vampire for call centres, the TPS.

 

Yeah but how do you explain to a guy in Calcutta what the TPS is ? the English is of such a poor standard he will just not take it in when I spend a good couple of mins speaking my address at one word every 10 secs so he can understand it is hard to turn round and say "Abdul I am registered with the Telephone Preferene Service please remove my name from your database"

Oh I mean in general. Wouldn't have thought many english people would want to work all day on a phone.

 

I would personally hate it, it is a human battery farm and there is no money on this planet that would ever persuade me to work in a call centre

Many people do it, while at uni and stuff to earn extra cash though as you can control your shifts more or less.