I just simply put the phone down on them, I just don't understand a word they are saying, they tried to sell me a phone once, and I was on the phone for over an hour, as I had to spell my name and address word for word, it was like getting blood out of a stone. Any phone calls from India now, I simply say "sorry, can you talk English as I can't understand you" and put the phone down.

While I would never abuse someone who I call up at a call centre anyone that phones me up at home selling me stuff I don't want is fair game as far as I am concerned, I don't want my personal space invaded by anyone trying to sell me stuff especially in the evening when I am relaxing after a days work, so anyone who does gets told to f*** off and literally, I wish I had a whistle I could blow down the phone to the buggers

 

absolutely.

 

 

Bugs the c**p out of me....they cant understand what you are saying thats for sure.....most of em dont know what they are doing due to no training and Bt are one of the worse...... i still would not abuse them though, i would simply put the phone down same with cold callers even though phone is ex directory etc ec..Just put the phone down and than rant like heck afterwards

I don't think there is any cause to be abusive but frustration simply causes it sometimes.

 

 

I know this is slightly different, but in my job, when opening Credit Card accounts, you have to call a centre which is in India. As they have been inadequately trained, and trained only in certain areas, they fail to understand concepts such as, people living in a numbered building on a street, which is a flat, which also comes with a flat number; people who live at named houses; peoples' surname's which begin with 'Mc'

Hence some of the frustrations.

 

I would willingly pay more for a British Call Centre commodity and wonder how many other people would too? With the emphasis on certain Companies using this aspect in their TV advertising, it seems there could be a slow exit from India.

Let's have a 'Name and Shame' list of companies that use these Indian Call Centres and who always seem to get it hopelessly wrong.

 

Top of my list...and number one due to their sheer incompetence?

 

BT

 

Feel free to add yours, too, so we have a definitive list of companies to avoid.....

Edited January 10, 200817 yr by russt68

There is a programme on Chanel 4 at 9 this evening entitled 'Phone Rage' for details click here.

 

 

 

Virgin Mobile have a UK call center which is brilliant. the only problem i have is their c**p hold music.

 

but avoid PC World at all costs, u'd be better getting put through to indians as their staff are useless c**ts that couldn't give $h!t, and god forbid if you want to make a complaint, they cut you off. and send you round in circles by bouncing you around 3 or 4 different phone numbers who all blame each other <_<

 

plus you have 2 pay a fortune for the calls. took me 20+ phone calls and well over 5hours wasted to get my laptop fixed/replaced. And they still couldn't even do that properly

no i dont feel sorry for them i cant understand a word they say!

ORANGE when i was trying to sort my internet out with them it took them over 5 weeks to send me a new modem coz for the frist 3 weeks they didnt even write us down so my mum had to ring back up asking where the hell it was and it turned out they didnt even take our order for the new modem!

I don't agree with the people being abusive to the advisors one bit - however, I've made it a policy that ANY company I am a customer of that has call centres in India - I leave.

 

The reason? The Indian advisors are poorly trained (I worked for BT.... so I know the second-rate training the Indian advisors get). They aren't too great speaking English. They seem almost always unable to deal efficiently with your call.

 

Indian call centres are turning into a HUGE white elephant for the companies using them.

 

Yes, it amounts to slave labour and it saves them money.

 

BUT - it's a colossal customer turn-off. BT, especially, are finding out that Indian call centres are losing them hundreds of thousands of customers - several surveys have revealed that people would be happy to pay more if the company decided on British-only call centres.

 

Nice idea and good fopr these money-grabbing conglomerates. But it's a short-term saving when customers decide to up ship and go elsewhere.

 

100% agree mate.. I too stopped doing business with companies with Indian or Bangladeshi call centres simply because I believe these workers are being totally exploited and abused, so the likes of BT can go fukk themselves as far as I'm concerned... Not only that, but the b/astards have got the nerve to make the vast majority of these call centres '0845' numbers, which are NOT free and NOT included in your mobile phone inclusive minutes contract (a real bug-bear of mine)..... <_< <_< And that is certainly not the fault of "Abdul" or "Jamela" on the other side of the phone, it's the fault of the, invariably white, British, industry fat-cats.....

 

im sick of getting upto 12 fcukin calls in 3 hours! (until i went on that site and took my number off). i hate dropping everything to answer the phone, NO i dont want a financial makeover, NO i dont want to borrow money, NO i dont want another mobile phone...etc... the trouble is, they dont take NO for an answer! they persist, i have calls from the very same company in the same evening! even though i say 'no' . so in the begining i was courteous.... but not now.

 

Totally with you on the cold callers mate, utter maggots who really dont deserve any courtesy... I changed my number to bloody ex-directory, still didn't work with one or two of these persistent fukkers..... I would say to them "Erm, you do realise this number is ex-directory and you are technically breaking the law by cold calling me don't you....?". The buggers hang up pretty soon after that.... :lol:

 

But I do feel sympathy for Call Centre staff, the amount of daily abuse they take is really not on.. I reckon the reasons for it are obvious, these advice lines used to be "0800" numbers at one point, now we all have to pay for them and it just winds everyone up if you're kept on sodding 'Hold' for 20 minutes or whatever, then you're put through to someone whose command of English aint all that great. I blame the companies though, not the operators....

 

I don't agree with abusing them at all. It's hardly their fault that a company has set up in the country they live in and decided to employ them. To take it out on them is wrong, IMO.

 

The only time I've ever really got annoyed was when I bought a wireless router thing and couldn't get it to work. Rang the number and got through to a guy in the Phillipines who was incredibly helpful and spoke better English than most people here, after about 20 minutes there was a problem with the line though and it cut off. I pressed re-dial, got someone else, asked to speak to who'd I had been and found out this time I'd reached India and had to start again. wtf?!

I don't agree with abusing them at all. It's hardly their fault that a company has set up in the country they live in and decided to employ them. To take it out on them is wrong, IMO.

 

youll soon change your mind when you get upto or even more 12 calls in an evening , trying to sell you something you dont want, especially when the persistent buggers wont take a polite reply as a 'no'.

My number is ex-directory. We haven't had any unwanted calls for about 6 years.

youll soon change your mind when you get upto or even more 12 calls in an evening , trying to sell you something you dont want, especially when the persistent buggers wont take a polite reply as a 'no'.

 

Rob, that aint the same thing... That's companies 'Cold Calling' you, and I've already agreed with you that Cold Calling is wrong.....

youll soon change your mind when you get upto or even more 12 calls in an evening , trying to sell you something you dont want, especially when the persistent buggers wont take a polite reply as a 'no'.

 

this is a free sign-up Rob...I joined some years ago - unwanted cold calling stops within weeks - and if you get a call from some firm using old calling lists after you've signed up, as soon as you mention the TPS, they're off the line pronto....

http://www.tpsonline.org.uk/tps/

this is a free sign-up Rob...I joined some years ago - unwanted cold calling stops within weeks - and if you get a call from some firm using old calling lists after you've signed up, as soon as you mention the TPS, they're off the line pronto....

http://www.tpsonline.org.uk/tps/

 

done it m8, about a year ago... it took time to stop but i dont get many now, 3-4 a week instead of upto 12 (the max) in 1 evening!